Agenda:

10:30 am - 12:00 pm | KEYNOTES: REIGNITING GROWTH FOR THE DIGITAL ERA

Welcome and Introduction - Driving growth and value creation in the digital economy 

• Identifying new opportunities that will drive value and growth
• Deciding where to play - horizontal, end-to-end vertical, or both?
• How to adapt and evolve organizational structures, culture, and mindset to succeed at new value creation
• What technologies, tools, and assets are required to support new business and service models?
• Identifying the right partners and building partner ecosystems

Nik Willetts, CEO, TM Forum 

Keynote Interview: Telkomsel's AI Journey: How Artificial Intelligence is shaping the future of connectivity 

• Why telcos need AI?  
• Telkomsel's Journey to Enhancing Services with AI  
• Vision for AI-driven future of telco 

Interviewer: Tony Kalcina, Co-Founder & Group Chief Executive Officer, Clarity
Mr. Wong Soon Nam, Board of Directors of Planning & Transformation, Telkomsel

Keynote: Telco as a platform – Winning strategies and lessons learned

• Key drivers for evolving from telco into techco
• How to effectively balance short-term and long-term goals when transitioning
• How to streamline operations and processes to enable effective collaboration with partners
• Investment in talent and culture
• What new opportunities will the move to techco unlock?

Anthony Rodrigo, Group Chief Information Officer, Axiata

Keynote: Accelerating the strategic shift towards becoming a FibreCo by executing the delayering strategy in Indonesia  

• What are the drivers for implementing a delayering strategy?   
• Assessing organizational agility and strategies for facilitating scalability 
• Maximizing efficiency and overall value while enhancing the capacity to attract relevant partners. 

Kanishka Wickrama, Director & Acting CEO, Link Net 

12:00 pm - 12:30 pm | Networking break

12:30 pm - 2:00 pm | THE FUTURE NETWORK: DRIVING SCALABILITY, SUSTAINABILITY AND MONETIZATION 

Track Moderator: Richard Webb, Senior Analyst, Research & Media, TM Forum

Case Study: Indosat TechCo journey 

• Building the foundation - Strengthening connectivity and coverage through MOCN Integration 
• Acquiring vertical industry expertise - Collaboration/ partnership is key 
• Use cases for AI-native techco 

Desmond Cheung, Director and Chief Technology Officer, Indosat Ooredoo Hutchison 

Interview: Future-proofing strategies: Managing the intersection of technology and business growth

• Embracing technologies like edge computing & developing adaptive architectures with cloud-native solutions to meet increasing demands of consumer and enterprise business needs
• Leveraging data analytics and AI to identify new opportunities for monetization
• Utilizing customer feedback and data analytics to continuously improve service quality
• Collaborating with industry partners and startups to stay at the forefront of technological advancements
• Developing a roadmap for the integration of emerging technologies in the long term
• Ensuring agility and adaptability in the face of evolving market dynamics

Interviewer: Richard Webb, Senior Analyst, Research & Media, TM Forum
Shurish Subbramaniam, Chief Technology & Information Officer, Smartfren Telecom

Unlocking Seamless Connectivity: Harnessing the Power of the Enterprise Private Network

• What drives the enterprise's need for private mobile networks and why are CSPs well-positioned to meet that need?
• Creating difficult-to-match private mobile offerings for enterprises
• Why security and control are key
• Partnering with vendors and system integrators to drive industrial-grade private mobile network deployment

Yessie Yosetya, Director & Chief Enterprise Business & Corporate Affairs Officer, PT XL Axiata 

PANEL: Transforming network capabilities into growth and innovation opportunities

• How to adapt and upgrade network capabilities to stay at the forefront of technological advancements
• How can the incorporation of emerging technologies be utilized to foster innovation within the network infrastructure?
• How can enhanced network capabilities be used for growth and new opportunities?

Panel Moderator: Richard Webb, Senior Analyst, Research & Media, TM Forum
Shurish Subbramaniam, Chief Technology & Information Officer, Smartfren Telecom
David (Fazhong) Deng, CTO and Co-Founder, OSSera 
Edward Sanusi, Chief Technology Officer & Head of Product, Link Net 

2:00 pm - 2:30 pm | Networking break

2:30 pm - 3:50 pm | MONETIZING CONNECTIVITY AND BEYOND 

Track Moderator: Tony Kalcina, Co-Founder & Group Chief Executive Officer, Clarity 

Presentation: Unlocking revenue through the enterprise business

• Exploring how 4G and 5G can enable new business models and opportunities for enterprises across different sectors 
• Discuss the challenges and requirements for deploying 4G/5G in enterprise environments, such as security, scalability, and harsh environments 
• Showcasing examples of use cases implemented in Indonesia, leveraging 4G/5G to enhance productivity and efficiency 

Hari Kumar, Chief Technology Officer – Enterprise Business, Smartfren Telecom

Case Study: The power of strategic partnerships 

• Explore the power of strategic partnerships in enabling world-class seamless CX within the telco industry 
• Learn how IOH is driving continuous transformation towards customer-centric services, powered by strategic partners, to meet evolving customer demands 
• Gain insights into how strategic partnerships are driving customer engagement and revenue growth within the telco industry 

Ritesh Singh, Director, and Chief Commercial Officer, Indosat Ooredoo Hutchison 

Case study: Navigating the telco as a platform strategy

• Addressing the challenges of the traditional model, and how to build a diverse ecosystem of partners and developers to develop new revenue streams
• Unlocking market opportunities with ODA and open API alignment, to enable rapid service development, B2C and B2B expansion, infra/cost optimization
• Case studies on leveraging innovative products and new business models across industries and ecosystems.
• Looking into 2025 and beyond - Identifying new features and functionalities to enhance personalization, automation, and growth further

Namal Jayathilake, CTO, Axiata Digital Labs, Sri Lanka 

Presentation: Developing a winning telco to techco strategy through NaaS

• Tackling the telco to techno transition with ready NaaS services
• Using standardized APIs for BSS/OSS automation within the ecosystem partners
• Use-cases sharing on how Console Connect is delivering on-demand connectivity services
• Extending these services beyond data centers into enterprise buildings, IoT and Edge Compute

Divesh Gupta, VP – New Technology and Sales Operations, PCCW Global 

PANEL: Monetizing emerging technologies – How to capture new value in a competitive landscape

• Developing a clear strategy to drive growth beyond connectivity
• Which new services have the greatest potential for maximizing revenue growth and competitive advantage?
• Overcoming the challenges of launching new 5G and MEC-enabled offerings to speed the route to profitability
• Crafting a hyper-converged cloud infrastructure for the modern enterprise

Panel Moderator: Richard Webb, Senior Analyst, Research & Media, TM Forum
Hari Kumar, Chief Technology Officer – Enterprise Business, Smartfren Telecom
Namal Jayathilake, CTO, Axiata Digital Labs, Sri Lanka 
Letchu Narayanan, Managing Director, Asia Pacific, CSG
Paweł Workiewicz, Head of Business Development Division in APAC & MEA, Comarch

3:50 pm - 4:20 pm | Networking break

4:20 pm - 5:15 pm | UNLOCKING THE POTENTIAL OF DATA AND AI 

Track Moderator: Tony Kalcina, Co-Founder & Group Chief Executive Officer, Clarity 

Fireside Chat: Enhancing personalization and understanding customers better

• Benefits of using AI-supported decision-making to orchestrate customer journeys
• Evaluating data from customer journey analytics and CRM systems in real-time and using it to react directly to users’ behavior
• How to predict customers’ next steps proactively, understand which channels they intend to use, and be prepared for this with relevant content, offerings, and measures
• Advocating an integrated ecosystem of AI solutions driven by an end-to-end automation backbone connecting a multitude of company systems (e.g., supply chain, IT, finance)

Moderator: Richard Webb, Senior Analyst, Research & Media, TM Forum
Suddhasatwa Sengupta, Director - Solution Consulting APAC, Tecnotree
Dinara Wagawatte, General Manager, CX Transformation, Compliance, and Governance, Dialog Axiata

PANEL: How to implement AI at scale to achieve operational excellence 

• Driving operational excellence, customer experience, and profitability with AI
• The challenges with data literacy and data management and how to overcome them
• Engaging different stakeholders across the organization to become data-driven
• Overcoming the ‘trust in AI’ issue

Panel Moderator: Tony Kalcina, Co-Founder & Group Chief Executive Officer, Clarity
Sami Luukkonen, Managing Partner, Telco+, Singtel NCS 
Aveekshith Bushan, Vice President – Asia Pacific & Japan, Aerospike
Ari Sondang Sibarani, General Manager of Network Quality Digitalization, Telkomsel
Arvinder Khanna, Business Applications Pre-Sales leader, Cloud and Network Services, Nokia

5:15 pm - 6:00 pm | NAVIGATING THE JOURNEY TO BECOMING CLOUD NATIVE  

Track Moderator: Tony Kalcina, Co-Founder & Group Chief Executive Officer, Clarity 

Presentation: Unleashing the power of Cloud scalability

• How to evolve from a hybrid, multi-cloud approach towards increasingly cloud-native operations and what should be prioritized
• Encouraging agility, new service creation, and scalability
• Ensuring interoperability with legacy network functions where hybrid operations remain

Ariadi Nugroho, Group Head of Enterprise Planning & Architecture, XL Axiata 

Case study: Adopting a hybrid cloud model to ease the transition to cloud-native

• Understanding the benefits telecommunication providers stand to gain from this medium - Why do we need the cloud?
• Engagement model and adoption approach - What are the key items to consider?
• Managing expectations - Operations, functional, business, privacy and compliance
• Addressing scope creep, compliance, and regulations
• Governing and showing results - End-to-end accountability and communications
• Future-proofing the journey - How does this fit into business strategy?

Baljit Singh Dhillon, Head of Strategy, Planning and Governance, Digital Nasional Berhad 

Presentation: Culture, mindset, and skills - Building a strong foundation for their cloud-native future

• Fostering a culture of innovation, experimentation, and continuous learning by encouraging employees to take risks and think outside the box
• Attracting and retaining talent with the right skills and mindset
• How to (re-)train, motivate, augment cloud native skillsets, and enhance IT teams’ and individuals’ skills
• Providing the tools and agile methodologies to enable teams to work efficiently and effectively in a cloud-native environment

Aruna Herath, General Manager- Data Center and Cloud Services, Sri Lanka Telecom

Closing remarks